Rules of Negotiation in Construction Contract Management

Rules of Negotiation in Construction Contract Management Negotiation role in contract management cannot be downplayed. It is the surest way through which companies and other multinational bodies secure tenders to undertake any project or even land a business deal. Negotiation itself takes place in between two or more parties and lead to a common resolution, an agreement for a common goal or course of action. It leads to overall content of the two parties and intends to achieve compromise. Advertising We will write a custom essay sample on Rules of Negotiation in Construction Contract Management specifically for you for only $16.05 $11/page Learn More For the success of the negotiation to be achieved, both parties must contribute. It should not be a monologue, but rather a dialogue. When the term negotiation is mentioned various aspect comes into play such as the venue, when or the time for negotiation, aggression in the push of the agenda, the role played among many other issues. Negotiation process normally revo lves around the issue at hand, preferably the pre-contract issue. In a more systematic manner the real process of agreement eventually follows. Unfortunately one of the parties may fail to confer to the agreed terms and conditions or even the indulgence of another third party that breaches the contract. This then trickles to a post- contract claim by the other party, which in the end may either lead to contract termination or restating of the contract afresh. In a more coherent manner the essay tries to give a simple summary of various rules of negotiation. For any negotiation to be a success in contract management, preparations must take place. To avoid any inconveniences that may result from date fixation, each stakeholder should be informed prior to match with their diaries. The days leading to the agreed date should be occupied with events culminating to the main negotiation event. These events may include, holiday trips, vocational meetings. At other times, the day of negotia tion may be placed in a tight schedule. The last minute rush leads to little or no time to gather the necessary information or indulge in constructive consultation. Ample time is essential for negotiation to be successful. The negotiator should arrange for the pre-meeting. The parties involved should see the importance of attending the pre-meeting. The meeting should not in any manner be treated with triviality, but rather crucial and essential. It is at this meeting that the plan for negotiation is drawn up and any discontent of the participants met. It should not be treated as a presumption that the participants have all the information necessary for negotiation to commence.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The pre-meeting serves to establish a negotiation plan and assimilate the necessary information. Contributions by each party are made at this area. Preparatory meeting also equip the negotiator with the necessary information that is needed sorting out what is of importance and discarding the irrelevant information. Relevant information helps in proper time management since it enables the negotiator to stick to the plan. It is also at this pre-meeting where the negotiator interacts with the participants through asking of questions. Any material of relevance is also submitted at this stage. The parties should not withdraw any information they regard to be of essence. The preparatory meeting is also involved in weakness identification of one party. The meeting drafts the counter measures to be used if the other party capitalizes on the weaknesses. The meeting also serves in identifying the kind of people one is dealing with. The information obtained from the preparatory meeting helps in planning. It gives the clear-cut objectives, for the negotiator and the other two parties and also how the objectives can be attained for compromise. This creates the avenue for an agreement to be reached. The objective of each group is identified together with their real needs. The background information for each group is also identified and the key information is fed to the lead negotiator. The real needs of the opponent are also taken into consideration as some of the issues raised may not augur well with the opposition. The issues raised should not be treated with negligence. The other side may easily not be coerced and it is very vital for the other party to know what these issues are. Once the issues are known depending on the progress of negotiation talks, it helps one to bring a breakdown in the negotiation talks. The most difficult parts for the opposition to yield should be taken into consideration. After the objective search, a well-established plan is laid out. Not everything that is planned succeeds, thus no matter how the plan is, there are inevitable events. However, the existence of a plan gives a stable framework thr ough which the ideas to be covered are dealt with without the divergence from the mainstream idea. It also helps to keep the negotiation talks on course. A negotiation plan should always be drafted taking into consideration each and every aspect.Advertising We will write a custom essay sample on Rules of Negotiation in Construction Contract Management specifically for you for only $16.05 $11/page Learn More The objectives for each party involved must be viable to help the lead negotiator comprehend the true stand. Both parties should also strive to be realistic. Being honest is crucial to the success of any negotiation. For the negotiator to strike a balanced deal, the negotiator must know the real truth. This is only achieved by thorough briefing to the lead negotiator. The plan should not at any moment exclude the intended structure of negotiation. If the discussion proceeds to the plan as intended, success can be achieved. A well-structured plan should have at least an opening position, the order through which negotiation will take place, the manner through which the issues will be raised. The most significant thing in any negotiation is for each team to define their respective roles and the contributions to make. Each member in the negotiation group should be briefed on the subject tackled and the process of negotiation process. The members in the negotiation process should have a role to play. In all negotiation talks the leader forms their epicenter thus should be respected. The leader is responsible for the success of any negotiation talks. He provides the guidelines to be followed. All participants should be case sensitive and pay attention. The worst thing that can happen to a leader is when the leading role is compromised. This drains down to deviation from the stipulated negotiation plan. Even though nothing goes as planned, both parties must stick to the plan. Diversion from the plan is the leader doing. No new informati on should be tabled without the consent of the leader. The teams involved should be united until the closure of the process. The credibility of the team is put into question if it appears to be divided. Any disagreement should not be made public, but should be treated discreetly. Sometimes it is of benefit to feign ignorance and evade some questions which may jeopardize the strength of the team. Questions which may seem to be obvious should be avoided. Questions which seem to be difficult for one to answer should be avoided especially those that are out of an individual profession. One should also be economical in answering questions. The questions should also be answered with a lot of certainty. Information should not be volunteered. This leads to objective lose and revelation of the secrets to the other group. Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More In the push for their views the teams should be aggressive, but in a formal manner. Negotiations at any instance are not easy, but they are tough and time involving. The other aspect of negotiation is the attainment of satisfaction. Good principles should be observed after the process of negotiation.

Advantages of music Essay Example | Topics and Well Written Essays - 1000 words

Advantages of music - Essay Example Music lovers are destined to cherish thorough entertainment,good health and a wholesome personality.Music happens to be one of the most potent art forms because sounds tend to have a more powerful impact on the human consciousness as compared to other sensory stimuli. Human feelings are often classified as emotions, moods and sensations. Music can influence all the aspects of the human psychosomatic framework. Music generates pleasant sensations by stimulating the human auditory system. Music also helps in creating positive emotions by the salubrious influence it often has on the sense organs. The impact of music on the human mind does sometimes get elevated to the level of intense passion when the listeners' emotions soar to higher intensity under the magic of musical compositions. Listening to music can also help one in getting into the right mood. Thus, music has a direct correlation with the human feelings and emotions, as the structure of many musical compositions is often somew hat akin to the structure of human feelings. Music has the immense power and ability to alter a person's attitude and mental state by the dint of its beats and melodies. There is no denying the fact that the history of music is as old as the history of humanity. Music does happen to be an integral constituent of most of the worthy civilizations. Manifold are the advantages of music as this art form has discrete personal, social and intellectual implications. Music is not merely a source of solace, but also a popular mode of self-expression. It will be interesting to touch upon some of the advantages of music. Entertainment First, music is the most vital source of entertainment and recreation (Berkman, 4). In today's time pressed work scenario, people often are subjected to intense stress and duress in their day-to-day life. To distress oneself, the modern man has to often take recourse to the available forms and modes of recreation. No doubt, in all the ages and times, music happened to be the most viable and accessible form and source of entertainment and recreation (Berkman, 7). Music can accompany and support the human moods and consciousness in all its shades and aspects. After a hectic day at the office, music can help a person to de-stress and unwind oneself and to get rid of the accrued stress and fatigue. A student sweating on bulky assignments and coursework can choose to play some good song in the background to create a creative and salubrious environment. It is not a surprise that one inevitably comes across music, being played at most of the social and public places like parks, eating join ts and malls. In fact the modern man is so hooked to music that it has come out with innovative gadgets like iPods and Walkman, which enable one to carry one's music with oneself all the time. No Hollywood blockbuster is considered complete without being accompanied by an original sound track. Thus, music is the most portable source of entertainment and recreation that has seamlessly integrated itself with all the aspects of contemporary civilization. Health Music also has many medicinal and healing qualities that can significantly reduce stress and improve health (Campbell, 9). That is why many people prefer to tag good music with their fitness and exercise programs. Loud and upbeat music has been found to have a salubrious impact on the patients of chronic depression. Contrary to this, slow and melodious music is used as a sedative by many therapists. Harp music has been found to be particularly helpful to the people having some heart trouble (Campbell, 27). Many studies conducted at Harvard have established beyond doubt that the rhythms of a healthy heart are often very much like the rhythms of classical music (Campbell, 36). Therefore, harp music can stimulate a patient's heart to beat more normally. Many other studies conducted in the last two decades have

E-Logistics Ning Essay Example | Topics and Well Written Essays - 3250 words

E-Logistics Ning - Essay Example In practice, it has been proved that the actual benefits and drawbacks of each organizational strategy take a long time to appear; this is a problem when the change on a firm’s traditional policies is attempted since the value of the proposed strategies is difficult to be proved in advance or even in the short term. However, the elements of this strategy and its expected performance – as it can be measured using figures related to the firm’s performance within a particular period of time – can be important indicators regarding the potential value of a strategy in case that it is established in a particular organization. Current paper aims to explore the benefits and drawbacks of the global supply chain strategies of VF Brands, a firm well known in the global Apparel industry. Particular reference is made to the firm’s new global supply chain strategy, the Third Way, and its potential contribution in the improvement of the firm’s relationship with its global suppliers, thus its growth in the global market. 2. Global Supply Chain strategy in VF Brands – critical analysis and evaluation 2.1 Global supply chain strategy in the literature The literature developed in the specific field is based on a wide range of criteria; there are views, which promote a narrow perspective of supply chain management – in terms of the potentials of the specific organizational sector to be changed following the differentiations in the market trends. Moreover, different perceptions seem to exist regarding the elements of a successful supply chain management strategy: in accordance with Mangan et al. (2008) the criterion on which the value of a supply chain management strategy is decided is the level at which this strategy promotes the use of knowledge related to all organizational activities. However, Branch (2008) notes that key priority of supply chain management in modern market is the identification of practices that will mini mize the cost of production. It is further noted that in the context of the global market, the challenges for supply chain are significantly increased; global supply chain management strategies need to address all issues related to a firm’s production needs in the global market – a fact that results necessarily to the increase of complexity of the particular strategies (Branch 2008). Under these terms, the criteria on which the choice of a supplier in the global market will be based cannot be standardized; usually, ‘the differentiation from other players in the marketplace and the existence of a separate identity’ (Branch 2008, p.13) are used as criteria for choosing a supplier in the international market. However, other criteria can be also set in accordance with the needs of each organization and its potentials to respond to the demands of each supplier – demand for specific price, location, time for producing a specific volume of products with â €˜pre-arranged’ characteristics. Also, the level at which a firm accepts its potential dependency on another firm – in the context of the supply chain – can be differentiated. Supply chain, which has been defined as ‘

Tourism Management Essay Example for Free

Tourism Management Essay An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers Raymond K.S. Chu, Tat Choi*  Department of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong Special Administrative Region, Peoples Republic of China Received 16 December 1998; accepted 3 February 1999 Abstract Using an Importance}Performance Analysis (IPA), this paper examined business and leisure travellers perceived importance and performance of six hotel selection factors in the Hong Kong hotel industry. The six hotel selection factors identied were: Service Quality, Business Facilities, Value, Room and Front Desk, Food and Recreation, and Security. Both business and leisure travellers held the same perceptions towards all the six hotel selection factors. The IPA grids illustrated that the Value factor fell into the Concentrate Here quadrant; Service Quality, Room and Front Desk and Security in the Keep Up the Good Work quadrant; and Business Facilities and Food and Recreation in the Low Priority quadrant. Room and Front Desk and Security were found to be the determining factors for business and leisure travellers, respectively, in their hotel choice selection. Implications for Hong Kong hoteliers and researchers were discussed. 2000 Elsevier Science Ltd. All rights reserved. Keywords: Importance}Performance Analysis; Hotel selection factors; Business and leisure travellers 1. Introduction 1.1. The Hong Kong hotel and tourism industry Hong Kong has long been Asias most popular tourist destination. The total visitor arrivals for 1996 reached a record of 11.7 million, representing a remarkable 14.7 per cent growth over 1995, with HK$84.5 billion (US$10.8 billion) #owing into the Special Administrative Regions economy in foreign exchange earnings. The 14.7 per cent growth rate in 1996 out-performed the world average of 4.5 per cent, as well as the average growth rates for East Asia/Pacic and South Asia, with 7.9 per cent and 4.0 per cent respectively (WTO, 1997). In addition, approximately 8 per cent of Hong Kongs Gross  Domestic Product (GDP) is attributable to tourism (HKTA, 1998). However, since the beginning of 1997, Hong Kongs inbound tourism industry has experienced  an unprecedented decline. As illustrated in Table 1, the Hong Kong Tourist Association (HKTA) revealed that the numbers of visitors declined from 11.7 million in 1996 to 10.4 million in 1997, representing a 12 per cent fall (HKTA, 1998). The fall in visitor arrivals has been aggravated by the regional currency turmoil, which has made Hong Kong an expensive destination to travel in comparison with other Southeast Asian regions (Poole, 1997). The depreciation of the Thai baht, the Indonesian rupiah, the Malaysian ringgit, and the Philippine peso has inevitably attracted international travellers who prefer to seek bargain visits to these cheaper destinations. Hong Kong is now considered less vacation-friendly than previously as high in#ation has driven up prices. In 1989, 60 per cent of travellers rated shopping in Hong Kong as above average in value for money, but in 1993 the number fell below 45 per cent (HKTA, 1998). In the early 1990s, Hong Kong su!ered from a relatively high in#ation rate of about 10 per cent per annum as a result of an increase in labour and land costs. This paper attempts to identify both the importance and performance of hotel selection factors in the Hong Kong hotel industry using the Importance}Performance Analysis (IPA) model. More specically, the paper intends to compare perceptions of business and leisure travellers, in terms of importance and performance of hotel selection factors. By identifying the needs, desires and expectations of di!erent segments, hoteliers will be in a better position to develop tailor-made marketing strategies to cater for their target customers and to achieve competitive advantages. Source: Adapted from A Statistical Review of Tourism, Hong Kong Tourist Association (1998). 2. Literature review cent per annum in recent years (Hueng, 1997). The rising cost of accommodation in Hong Kong and the dwindling number of shopping bargains are continuously a!ecting the Hong Kong tourism industry (Brevetti, 1995). Such price in#ation threatens Hong Kongs reputation as a Shopping Paradise. Looking at the visitor prole, in particular at a comparison of business and leisure travellers, there appears to have not much signicant change between the two groups. The leisure segment has constituted almost 60 per cent of total visitor arrivals to Hong Kong over the past ten years, while the business segment contributed up to 30 per cent of total visitor arrivals over the same period (see Table 1). Regarding the hotel industry in Hong Kong, room rates have long been considered as the prime factor that adds to the cost of a trip, contributing to tourism downturn (Beck, 1997; Schloss, 1997). Schloss (1997) reported that Hong Kong hotels are more expensive to stay in than in Tok yo hotels, even when they o!er discounts. Beck (1997) mentioned that Hong Kong hotels are too expensive and that the  high cost is the single factor that continues to a!ect tourism in Hong Kong seriously. Research studies have shown that satisfaction with hotel properties, including services, facilities and price, appears to be one of the major factors leading to the success and repeat patronage of the destination (Shih, 1986; Stevens, 1992). To be successful in business, one must understand how customers perceive the product or service attributes, their importance and performance when compared with other competitors. The importance of being competitive and o!ering competitive advantage has been recognised for some years. In the hotel environment, where competition dominates, hoteliers must study the strengths and weaknesses of the product or service they provide and accurately dene their importance and performance. To maintain Hong Kongs present status as one of the worlds most attractive tourist destinations, hoteliers 2.1. Importance}Performance Analysis Importance}Performance Analysis (IPA) conceptually underlies the multi-attribute models that date back to the late 1970s. Martilla and James (1977) applied the IPA technique to analyse the performance of the automobile industry. Hawes, Kiser and Rao (1982) and Hawes and Rao (1985) used the IPA concept in retirement communities and health care applications. Sethna (1982) found the IPA technique to be a valid and powerful technique for identifying service quality areas that require remedial strategic actions. The underlying assumption of the IPA technique is that customers level of satisfaction with the attributes is mainly derived from their expectations and judgment of the products or services performance. IPA has become a popular managerial tool that has been broadly used to identify the strengths and weaknesses of brands, products, services and retail establishments in various industries in recent years (Chapman, 1993; Cheron, McTavish Perrien, 1989). Hemmasi, Strong and Taylor (1994) measured the service quality of hospital services using IPA as an alternative to the traditional SERVQUAL instrument devised by Parasuraman, Zeithaml and Berry (1988). While Evans and Chon (1989) used the IPA to formulate and evaluate tourism policy, Keyt, Yavas and Riecken (1994) and Hsu, Byun and Yang (1997) adopted the IPA technique in restaurant positioning. Lewis (1985) used the IPA as a competitive analysis technique to identify tourists perceptions of the hotel industry. Lewis and Chambers (1989) reported the e!ective use of IPA by the Sheraton Hotel in monitoring customer satisfaction. Almanza, Ja!e  and Lin (1994) used the IPA matrix to determine means for improving customer satisfaction. Martin (1995) examined service providers perceptions of customers expectations of quality service in the hotel industry using the IPA technique. In an increasingly competitive environment, a determination of the strengths and weaknesses of a  have high levels of performance in relation to these activities. In the Low Priority quadrant, attributes have low importance and low performance. Although performance levels may be low in this cell, managers should not be overly concerned since the attributes in this cell are not perceived to be very important. Limited resources should be expended on this low priority cell. Lastly, the Possible Overkill q uadrant contains attributes of low importance, but of relatively high performance. Respondents are satised with the performance of the organisations, but managers should consider present e!orts on the attributes of this cell as being overutilised (Evans and Chon, 1989; Hemmasi, Strong Taylor, 1994; Keyt et al., 1994; Martilla James, 1977; Martin, 1995). Fig. 1. Importance}Performance Analysis grid. Quadrant I Attributes are perceived to be very important to respondents, but performance levels are fairly low. This sends a direct message that improvement e!orts should concentrate here. Quadrant II Attributes are perceived to be very important to respondents, and at the same time, the organisation seems to have high levels of performance on these activities. The message here is To Keep up the Good Work. Quadrant III Attributes are with low importance and low performance. Although performance levels may be low in this cell, managers should not be overly concerned since the attribute in this cell is not perceived to be very important. Limited resources should be expended on this low priority cell. Quadrant IV This cell contains attributes of low importance, but relatively high performance. Respondents are satised with the performance of the organisations, but managers should consider present e!orts on the attributes of this cell as being overutilised. 2.2. Perceived importance and performance of attributes Attribute importance is generally regarded as a persons general assessment of the signicance of an attribute for a product. Many studies have attempted to analyse customer satisfaction in terms of both expectations that relate to certain important attributes and judgments of the attribute performance (Myers Alpers, 1968; Swan Coombs, 1976). However, there appears to have been diverse conclusions made about how one should relate attribute importance and performance. The concept of importance is viewed by customers the same as satisfaction (Barsky, 1992; Rosenberg, 1956). When a customer perceives an attribute as important, the customer will believe that the attribute will play a signicant role in in#uencing his or her product choice (MacKenzie, 1986). More recently, the term importance has been used to refer to the perceived importance of an attribute and its e!ect on product or service quality (Carman, 1990). Lilien, Kotler and Moorthy (1993) dened the term important attributes as those considered important by consumers, and that the various brands or products are perceived to di!er. Hemmasi et al. (1994), however, stated that performance lies in customer perceptions of performance of the attribute. Thus, the more favourable the perception of performance, the greater the likelihood of the choice from among similar alternatives. Therefore, it is strategically important for hoteliers to understand and to identify the product (or service) attributes perceived by customers as important, and to examine how customers perceive these product (or service) attributes. It is also very likely that a customers favourable post-purchase experience may lead him or her to repurchase if the customer is satised with the hotel performance. 2.3. Hotel attributes in hotel choice selection Those attributes directly in#uencing choice are determinant attributes: they may arouse consumers purchase intentions and di!erentiate from competitors o!erings  products or services importance and performance seems an undeniable constituent of success. The interpretation of the IPA is graphically presented on a grid divided into four quadrants. Fig. 1 illustrates the IPA  grid. The -axis reports the customers perceived importance of selected attributes, and the X-axis shows the products (or services) performance in relation to these attributes. The four identiable quadrants are: Concentrate Here, Keep Up the Good Work, Low Priority and Possible Overkill. In the Concentrate Here quadrant, attributes are perceived to be very important to respondents, but performance levels are seen as fairly low. This sends a direct message that improvement e!orts should concentrate here. In the Keep Up the Good Work quadrant, attributes are perceived to be very important to respondents, and at the same time, the organisation seems to  (Alpert, 1971). The services and facilities o!ered by a hotel, or hotel attributes, are those features of products or services that lead consumers to choose one product over others (Lewis, 1983). Wuest, Tas and Emenheiser (1996) dened perceptions of hotel attributes as the degree to which travellers nd various services and facilities important to customers satisfaction. Atkinson (1988) found that cleanliness of the accommodation, followed by safety and security, accommodation value for money, courtesy and helpfulness of sta! were identied as top attributes for travellers in hotel choice selection. Wilensky and Buttle (1988) mentioned that personal service, physical attractiveness, opportunities for relaxation, standard of services, appealing image, and value for money were signicantly evaluated by travellers. Rivers, Toh and Alaoui (1991) examined the hotel selection decisions of members and non-members of frequent guest programs. Their results showed that convenience of location and overall service received the highest ratings. Ananth, DeMicco, Moreo and Howey (1992) surveyed 510 travellers, asking them to rate the importance of 57 hotel attributes in hotel choice decision. The results showed that price and quality was rated as the most important attribute across all age categories, followed by attributes related to security and convenience of location. LeBlanc and Nguyen (1996), in particular, examined the ve hotel factors that may signal a hotels image to travellers. These ve factors were: physical environment,  corporate identity, service personnel, quality of services and accessibility. They suggested that marketing e!orts should be directed to highlight the environmental cues in order to attract new customers. An extensive review of the literature for the hospitality industry suggests that attributes such as cleanliness, location, room rate, security, service quality, and the reputation of the hotel have been considered by most tourists in hotel choice decision (Ananth, DeMicco, Moreo Howey, 1992; Atkinson, 1988; Barsky Labagh, 1992; Cadotte Turgeon, 1988; Knutson, 1988; LeBlanc Nguyen, 1996; Lewis, 1984,1985; Marshall, 1993; McCleary, Weaver Hutchinson, 1993; Rivers, Toh Alaoui, 1991; Wilensky Buttle, 1988). 2.4. Hotel attributes as perceived by business and leisure travellers Many studies have looked into a comparison between business and leisure travellers in their hotel selection criteria. These studies indicated that the important attributes a!ecting business travellers hotel choices were cleanliness and location (Lewis Chambers, 1989; McCleary et al., 1993; Taninecz, 1990), whereas security, personal interactions, and room rates were considered as important by their leisure counterparts (Clow, Garretson Kurtz, 1994; Lewis, 1985; Marshall, 1993; Parasuraman et al., 1988). Taninecz (1990) found that cleanliness,  comfort of mattresses and pillows, and quality of towels received the highest ratings from business travellers. Lewis and Chambers (1989) and McCleary et al. (1993) also found that location was the most important factor in#uencing hotel selection by all business travellers. However, they argued that a hotels catering facilities were not important in hotel selection, as th ere are often many alternative dining choices nearby. Leisure travellers seem to be more concerned with room rates and value in their initial hotel selection (Lewis, 1985). Parasuraman et al. (1988) found that the quality of personal interactions with employees was a critical component of the service quality evaluation. Employees service quality has been cited as important to leisure travellers when selecting overnight accommodation (Parasuraman et al., 1988). Knutson (1988) mentioned that leisure travellers were mainly concerned with a hotels safety and security. This concern might stem from the idea that leisure trips often involve families, and these travellers have a high sensitivity to what may occur around them when their families  are involved. Marshall (1993) and Clow et al. (1994) revealed that security was cited as one of the most important criteria in selecting a hotel. Tourists want to be safe and secure in their accommodation, and are willing to pay for this. The safety and security system may di!erentiate one property from its competition, hence becoming a competitive strategy that helps a hotel to gain tourists condence and trust. Ananth et al. (1992) found that leisure travellers were likely to express concern with regard to a hotels reputation and name familiarity. Other studies have suggested that some hotel attributes are seen as important by both business and leisure travellers. Knutson (1988) examined the di!erences between business and leisure travellers in an attempt to determine the attributes that initially attract these two types of travellers to a hotel, and that bring them back. Her ndings suggested that the following factors were considered by both business and leisure travellers when selecting a hotel for the rst time or for repeat patronage: (1) clean, comfortable, well-maintained rooms, (2) convenient location, (3) prompt and courteous service, (4) safe and secure environment, and (5) friendly and courteous employees. Lewis (1984,1985) tested 66 hotel attributes to determine the basis of hotel selection by 1314 business and leisure travellers in six hotels. The ndings showed that location and price were the determinant attributes for hotel selection for both business and leisure travellers. Cadotte and Turgeon (1988) examined data from members of the AH MA (American Hotel Motel Association) on the relative frequency of 26 categories of compliments. Survey results found that the ve most frequent compliments were: (1) helpful attitude of employees, (2) cleanliness of establishment, (3) neatness of establishment, (4) quality of service, and (5) employee knowledge of service.

Brutal Stanley Kowalski in Tennessee Williams A Streetcar Named Desire :: A Streetcar Named Desire Essays

Brutal Stanley in A Streetcar Named Desire  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In Williams' "A Streetcar Named Desire"(Williams 2008-2075; additional references by page number only.) the characters are extremely physical. The most physical of all characters in the play was Stanley Kowalski. Stanley is considered to be a brutal, domineering man with animal-like traits. The best relationship to illustrate Stanley's brutality is the one between he and his wife, Stella. Stanley treats Stella badly. He beats Stella and is impolite to her in front of other people. He rarely takes her suggestions and often scolds her. Stanley only acts kindly to Stella when he wants to make love with her. There is evidence in scene three of Stanley's brutality. [At the poker game.] STELLA: How much longer is this game going to continue? STANLEY: Till we get ready to quit. ...Why don't you women go up and sit with Eunice? STELLA: Because it is nearly two-thirty A.M.... [A chair scrapes. STANLEY gives a loud whack of his hand on her thigh.] STELLA: [Sharply.] That's not fun, Stanley. (t o Blanche) It makes me so mad when he does that in front of people. (2026-27) ...Shortly after this incident during the same scene... [BLANCHE turns the radio on. STANLEY stalks fiercely through the portieres into the bedroom. He crosses to the small white radio and snatches it off the table. With a shouted oath, he tosses the instrument out the window.] STELLA: Drunk, drunk animal thing, you!... BLANCHE: [Wildly.] Stella, watch out, he's... [STANLEY charges after STELLA.] MEN: [Feebly] Take it easy, Stanley. Easy fellow... STELLA: You lay your hands on me and I'll... [She backs out of sight. He advances and disappears. There is the sound of a blow, STELLA cries out. BLANCHE screams and runs into the kitchen. The men rush forward and there is grappling and cursing. Something is overturned with a crash.] BLANCHE: [Shrilly.] My sister is going to have a baby! (2031) These are just two examples of Stanley's brutality towards Stella. Near the end of the play, the reader discovers that S tanley has raped Blanche. This is probably considered to be his most brutal act during the play. Stanley doesn't want to let anyone destroy his marriage. When he finds that Blanche is talking bad about him to Stella, he tries his best to "defeat" Blanche by staying with Stella. Blanche would say things such as "He acts like an animal, has an animal's habits!.

Pinnacle case study part ii Essay

The company is privately held, but there is a large amount of debt, so the financial statement -may be used extensively. Also, management is considering selling the Machine-Tech division, which has the potential to result in extensive use of the statement by buyers. 2. Item 6 in the planning phase indicates plans for additional debt financing. Likelihood of financing difficulties: 1. The solar power engine business revolves around changing technology, therefore making it inherently more risky than other business, with a better chance of bankruptcy. The first item in the planning issues raises a concern about the viability of the division, but not the entire company. 2. Part 1 of the case was that the likelihood of financial failure is low, even with the issues of the company. 3. Item 9 in the planning phase requires a current ratio of 2.0 and if fall below that, this could result in the loan being called. Management integrity: No major issues exist that would cause the auditor to question the integrity of the management. However, auditor should have done client acceptance procedure before accepting the client. There are a few factors in which fraudulent financing reporting may occur. b. Acceptable audit risk is medium to low because of the factors listed in part (a) and the planned increase in financing and the potential violation of the debt covenant agreement. This might be low because this is the first year audit. c. 1. Inherent Risk: No effect on inherent risk 2. Inherent Risk: The primary concern is the possibility of obsolete inventory, which affects the valuation of inventory at the lower of cost or market. Account Affected: Inventory, cost of goods sold Audit Objectives: Transaction-related 3. Inherent Risk: There is potential related party transaction, which could  affect the valuation of the transaction, which could affect the valuation of the transaction and may require disclosure as a related party transaction. Account affected: Manufacturing equipment, footnote Audit objectives: Transaction-related, presentation and disclosure-related 4. Inherent Risk: This involves a nonroutine transaction where there is a risk that materials, labor, and overhead are incorrectly applied to the property accounts. Account affected: Property accounts, inventory, cost of good sold Audit objectives: balance-related 5. Inherent Risk: There may be a major collection problem with outstanding receivables of 15% from a customer for several months. This could result in an understatement of the allowance for uncollectible accounts. Account affected: Account receivable, bad debt expense, and allowance for uncollectible accounts. Audit objectives: balance-related 6. Inherent Risk: No effect on inherent risk 7. Inherent Risk: There may be a related party transaction, which could affect valuation of the transaction and may require disclosure. Account affected: Account payable, Repairs expense Audit objectives: Transaction-related 8. Inherent Risk: This does not affect inherent risk directly, but it is possible that the turnover of internal audit personnel could increase the risk of fraudulent financial reporting. The turnover may also affect the auditor’s assessment of control risk. Account affected: All accounts Audit objectives: transaction, balance, presentation and disclosure-related 9. Inherent Risk: In addition to affecting AAR, the auditor should be concerned about the risk of fraudulent financial reporting due to incentive to make certain that all debt covenants have been met. Account affected: All accounts Audit objectives: transaction, balance, presentation and disclosure-related 10. Inherent Risk: An ongoing dispute with the IRS might require adjustment to income tax liability or a disclosure in footnotes for a contingency, depending on the status of the dispute. Account affected: Income tax expense and income tax payable Audit objectives: balance-related 11. Inherent risk: This situation involves related party transaction because this transaction was not conducted with an outside party. It is possible that the related receivable and payable might not have been properly eliminated on Pinnacle’s consolidated financial statements. Account affected: Notes payable, notes receivable, interest expense, and interest income. Audit objectives: Transaction and balance-related

The Six Key Dimensions in Organizational Culture - 549 Words

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